Hi Everyone- 1) We had some problems with our transaction processing system. They started mid yesterday, and it took them most of today to resolve them. if you bought a membership or a video within the last 24 hours, you should now have access. 2) If you bought Charlie Valentine Slave Orders 1 (not 1a), you got a refund/credit. We had to fix a problem with that video and delete the old one, so that's how the system handles it. You can either use the credit to buy Charlie Valentine Slave Orders 1a, or buy something else (so if you downloaded it, you came out a winner on this!)